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Batik Boutique - Shipping Policy

Handcrafted in Africa. Delivered with care.

At Batik Boutique, every product is lovingly designed and hand-crafted by skilled artisans across Africa. Because of the intricate nature of our batik work, some pieces may take several days to create and prepare before shipping. We value quality and authenticity above speed, and we appreciate your patience as our artisans bring each unique piece to life.

Processing & Shipping Times

• All items are made-to-order or small-batch crafted.

• Please allow 14–21 days for delivery after your order is placed.

• In rare cases, due to customs delays or logistical challenges, delivery may take up to 28 days. We’ll always do our best to get your order to you as quickly and safely as possible.

Shipping Rates

Within The Gambia

• Standard delivery fee: D500

International Shipping

• We currently ship to West African countries and Europe.

• Delivery fees are calculated based on the weight of your order (in kg).

• Rates generally range between £25 and £50 depending on your location and the size of your order.

• All shipping fees are shown at checkout in pounds sterling (GBP).

Delivery Partner & Tracking

• We work with trusted local and international couriers to ensure reliable delivery.

• Once your order is shipped, you’ll receive an email with tracking details, where available.

Missing or Delayed Orders

If your item hasn’t arrived within the expected time frame, or if anything appears to be missing from your delivery:

👉 Please contact our customer service team at info@sheapea.com, and we will promptly investigate and follow up with our courier partners.

Important Notes

• Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

• Please ensure your shipping address is correct at the time of purchase—we cannot take responsibility for orders shipped to incorrect addresses.

Thank you for supporting ethically made, artisan-crafted textiles. Your purchase helps preserve West African batik traditions and sustain the communities who keep this beautiful heritage alive.