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Refund & Returns Policy

Handmade with care. Handled with fairness.

At Batik Boutique, each product is a unique piece of handcrafted art. Because of the individual nature of our batik textiles and home décor, we operate under a strict no-refund policy—with a few thoughtful exceptions to ensure fairness and customer satisfaction.

All Sales Are Final

Due to the artisanal, made-to-order nature of our products:

All sales are final.
We do not offer refunds or exchanges for reasons such as change of mind, general dissatisfaction, or minor variations in colour, texture, or pattern. These natural variations are part of the charm and uniqueness of handmade batik.

Exceptions – Damaged or Incorrect Items

We take great care in crafting, inspecting, and packaging every order. However, if your item arrives:

• Damaged during shipping

• Incorrect (wrong item, colour, or size)

Please notify us within 7 days of delivery at info@sheapea.com.

Include the following:

• Clear photos of the item and packaging

• A brief description of the issue

• Your order number

What Happens Next

Once your claim is reviewed:

• If approved, we may offer one of the following at our discretion:

  • A replacement item

  • Store credit for future purchases

  • A partial or full refund (only in rare cases)

We reserve the right to determine the most appropriate resolution based on the nature of the issue.

Conditions for Approval

To be eligible for any resolution, the item must:

• Be unused and in the same condition as received

• Be reported within 7 days of delivery

• Be accompanied by photo evidence and order details

Non-Returnable Items

For hygiene and quality assurance reasons, the following items cannot be returned or exchanged under any circumstances:

• Custom orders or personalised products

• Items that have been used, washed, or altered

Shipping Issues

We are not responsible for:

• Delays caused by couriers, customs, or external logistics

• Incorrect shipping addresses provided by the customer

Please double-check your address carefully when ordering.

Need Help?

We are committed to excellent customer care. If you’re ever unsure, or have questions about your order, feel free to reach out:

E: info@sheapea.com

We’ll always do our best to make it right — within the scope of our handmade business model.

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